Dr Leena Francis is an Assistant Professor at Kochi Business School, specialising in Operations Management. With a PhD and 10 years of distinguished teaching experience, she is an expert in process improvement and organisational efficiency. Dr Francis focuses on cultivating a system-based mindset in her students, teaching them to optimise complex workflows through analytical rigour. Her approach bridges the gap between theoretical frameworks and practical execution, ensuring that future managers are equipped to drive productivity and excellence in any operational environment.